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  This trouble shooting guideline may be helpful in resolving your problems during analyzing. The procedures of performing PG5801 FastGel Kit include genomic DNA extraction, real-time PCR amplification, and data analysis. We include the most frequently problems and its solutions. If you still have problems, please do not hesitate to contact us for further help. The scientists in Pharmigene Technical Support are always happy to answer your questions and help you perform the PG5801 FastGel Kit successfully.  
 
 
Problems Possible Cause(s) Recommendation(s)
a. No signal Pipetting errors or omitted reagents.
  • Check the set-up of the reaction and missing reagents.
  • Redo the PCR run.
  • Always run a positive control along with samples.
Wrong program.
  • Check the amplification program which is followed as the package insert.
Wrong program settings
  • Check the amplification program which is followed as the package insert.
Instrument broken down
  • Contact the technical support of instrument’s company.
b.

Weaker internal control band

Using Heparin as the anticoagulant in blood collection.
  • Use either sodium citrate or EDTA as the anticoagulants in blood collection.
  • Extract DNA within 3 days after blood withdrawing.
Inhibitory effects on PCR reaction.
  • Decrease the gDNA loading amount.
  • Qiagen QIAamp® DNA Blood Mini Kit is recommended for DNA extraction.
With Inappropriate gDNA amounts.
  • A total gDNA of 25~100 ng/reaction is appropriate for PG5801 FastGel kit.
Poor gDNA quality
  • The OD260/280 ratio between 1.7 and 2.0 is required for performing PG5801 FastGel kit.
  • Clean up samples by a purification kit or re-extract DNA from blood.
  • Qiagen QIAamp® DNA Blood Mini Kit is recommended for DNA extraction.
Very low starting amount of DNA
  • Qiagen QIAamp® DNA Blood Mini Kit is recommended for DNA extraction.
  • A total gDNA of 25~100 ng/reaction is appropriate for PG5801 FastGel kit.
Freeze and thaw reagents more than three cycles
  • Aliquot and freeze kit reagents to ensure the kit quality and real-time PCR performance.

    (Based on Pharmigene stability test, PG5801 FastGel Kit can be freeze and thaw for three cycles and perform normally.)
Reagents are kept in inappropriate temperature
  • Keep kits in -20°C for long-term storage.
  • Keep the reagents on ice when thaw them.
Processing reaction under direct lighting
  • Prepare the reagent as soon as possible.
  • Keep PCR Master Mix away from light.
c. Signal shown in NTC Contaminations
  • Repeat the run.
  • Always wear gloves when preparing the reactions.
d. Signals of positive sample are much weaker than positive Components are not homogeneously mixed
  • Thaw and vortex components completely .
  • Vortex the vial for 15 seconds to mix the PCR Master Mix thoroughly.
Pipetting errors or omitted reagents
  • Check for missing reagents and reset the reaction.
e. Various signals Pipetting errors or omitted reagents
  • Check for missing reagents and reset the reaction.
Poor gDNA quality
  • The OD260/280 ratio between 1.7 and 2.0 is required for performing PG5801 FastGel kit.
  • Clean up samples by a purification kit or re-extract DNA from blood.
  • Qiagen QIAamp® DNA Blood Mini Kit is recommended for DNA extraction.
Very low starting amount of DNA
  • Qiagen QIAamp® DNA Blood Mini Kit is recommended for DNA extraction.
  • A total gDNA of 25~100 ng/reaction is appropriate for PG5801 FastGel kit.
Components are not homogeneously mixed
  • Mix components completely.
Contaminations
  • Repeat the run.
  • Always wear gloves when preparing the reactions.
Reaction solution is not in the bottom of tube.
  • Leave reaction solution in the bottom of tube by higher centrifugal speed.
Instrument broken down
  • Contact the technical support of instrument’s company.
 

 
 
 
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